What terms do we use in Privacy Policy?
Personal information: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not. This Privacy Policy explains how we collect, use, disclose, and protect personal information you provide to us.
DCH / We: Dev House Australia, part of the Dev House group, with Australian operations based in Sydney, New South Wales, Australia. Where we refer to group companies (including Dev House Ireland), we do so only where they act as service providers or related entities on our behalf.
You, Yours: any natural person whose personal information we process and to whom this Privacy Policy applies.
Privacy Act, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in Schedule 1 to that Act, together with applicable state and territory privacy laws where they apply to us.
Website, our website and its subpages: https://www.devhouseaustralia.com.au
Recipients: entities to whom we may disclose personal information in connection with services they perform for us. They may only handle your information as we instruct, to the extent required for that purpose, and must protect it in line with applicable law and our contractual requirements.
Cookies: small text files stored on your device when you visit the Website, used for technical operation, security, and analytics as described below.
Privacy Policy: this document, which sets out how we process and protect personal information and how we use cookies on the Website.
Who will be your organisation responsible for privacy?
The organisation responsible for your personal information is Dev House Australia (“DCH”, “we”, “us”). We decide the purposes and means of processing personal information collected through the Website and our services. We take reasonable steps to keep personal information secure and do not sell personal information.
For questions about this Policy or how we handle your information, contact us at: [email protected]
What data are we talking about?
This includes personal information collected when you use our services, browse the Website (including via cookies), contact us through forms, chat, email, or social channels, and information we receive from publicly available sources or trusted partners who suggest we contact you. If you enter into a contract or project with us, we also process personal information you provide for delivery, billing, and account management.
For what purposes, on what legal bases and for how long do you process personal information?
We process personal information for different purposes, to different extents, and on bases permitted under the Privacy Act and APPs. To keep this clear, we group the main purposes below.
We process your personal information for the purposes below where it is reasonably necessary for our functions or activities and not outweighed by your interests, or where another permitted basis applies:
- marketing our own services to you, including newsletters and updates where permitted;
- responding to enquiries submitted via the Website (contact forms, chat), email, social media, or other channels;
- maintaining the security of services provided electronically, including fraud prevention and abuse detection;
- research and analysis to understand how visitors use our Website and to improve our offerings;
- assessing reliability for contracts or cooperation, debt recovery, and dispute resolution;
- statistical analysis and archiving for accountability purposes.
We retain personal information for these purposes only for as long as needed for each purpose.
If you enter into an agreement with us, we process personal information necessary to perform that agreement (including delivering services, support, and account administration). Where we process personal information on your behalf as a service provider, we will agree appropriate terms with you.
We retain information provided under a contract for the term of the contract and afterwards as needed to pursue claims, prevent fraud, meet statistical or archival needs, or for the maximum periods allowed under applicable limitation laws.
We also process personal information where required by law (for example, tax, accounting, and regulatory obligations) and retain it for as long as those laws require.
Where you give consent, we may process personal information for purposes such as storing preferences in cookies, analytics where consent is required, or adding comments or messages through integrated tools. You may withdraw consent at any time by emailing [email protected]. Withdrawal does not affect processing that was lawful before withdrawal.
To whom can we share the data?
Subject to applicable law, we may share personal information with other controllers, or disclose it to processors who process data on our behalf (such as hosting providers, cloud platforms, marketing agencies, professional advisers (accounting, legal), and subcontractors) only as needed for the purposes described in this Policy. We may also disclose information where required by law to courts, regulators, or law enforcement with an appropriate legal basis.
Is providing personal data voluntary?
Providing your information is voluntary in many contexts. We only require certain personal information when it is necessary to enter an agreement with you (for example, subscribing to a newsletter or downloading a resource) or to perform billing, tax, or claims-related obligations.
What are your rights regarding your data?
Under the Privacy Act and APPs, you may have rights to:
- access personal information we hold about you (APP 12), subject to exceptions set out in law;
- correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13);
- complain to us if you believe we have interfered with your privacy; we will respond within a reasonable period;
- opt out of direct marketing communications where applicable;
- request anonymity or pseudonymity when dealing with us, where it is lawful and practicable (APP 2).
To exercise these rights, email us at [email protected]. We may need to verify your identity before responding. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by post to GPO Box 5218, Sydney NSW 2001, Australia.
Where we process personal information for direct marketing, you may ask us not to use your information for that purpose. Where we rely on legitimate business interests, you may object and we will assess your request in line with the Privacy Act.
Do we disclose personal information overseas?
Some of our service providers and group entities may be located outside Australia (including in the European Economic Area, the United Kingdom, the United States, and the Middle East). Before we disclose personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs (APP 8), such as through contractual protections, recognised adequacy mechanisms, or your consent where required.
Do we process your data automatically?
We do not make decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects about you.
What about Cookies?
We use cookies on your device (computer, tablet, smartphone). Cookies may be read by our systems for statistical purposes and to ensure the Website functions correctly (for example, to maintain a session after you sign in).
Importantly:
- you can configure your browser to prevent cookies being stored;
- you can delete cookies already stored through your browser settings, dedicated software, or operating-system tools.
Restricting or deleting cookies may affect how some Website features work. Similar effects may occur if cookies are removed while you use a service.
Guides for deleting cookies in popular browsers:
Use of Google Analytics for website analysis
We use Google Analytics to collect and analyse aggregated information about how the Website is used. Learn more about how Google processes data at policies.google.com/privacy.
Using Intercom for comments and chat
If you use our chat or messaging features, data may be transferred to Intercom to enable those services. The purposes and retention periods applied by Intercom are determined by Intercom; please review their privacy documentation at intercom.com/legal/privacy. Where required, we rely on your consent when you submit a message through Intercom.
Use of HubSpot for form management, website analysis and user tracking
We use HubSpot to manage forms, analyse Website use, and support marketing workflows. Learn more at legal.hubspot.com/privacy-policy.
Notifiable Data Breaches
If a data breach is likely to result in serious harm to individuals, we will assess the incident and, where required under the Privacy Act, notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.
Should I still know something?
For matters not covered by this Policy, applicable Australian law applies, including the Privacy Act, the Spam Act 2003 (Cth) where relevant to electronic marketing, and general contract and consumer law. DCH may update this Policy when legislation, our services, or business practices change materially. We will publish updates on the Website at https://www.devhouseaustralia.com.au. Disputes relating to this Policy are subject to the courts of New South Wales, Australia, unless mandatory law provides otherwise.
