Native iOS Application
A Swift iOS app walks customers through claim initiation, evidence capture, and submission with clear progress and error handling on device.
Mophie
With Dev Centre House’s 14+ years of global product delivery, Dev House Australia built a native Swift iOS application for Mophie, helping customers in Ireland and the United States file, document, and track warranty claims from their iPhone. Australian enterprises and startups in Sydney, Melbourne, and Brisbane trust Dev House Australia for the same delivery rigour.
- Web Development
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About the client
Mophie is a recognised brand in mobile charging and accessories, portable power, cases, and protection products sold at scale. Customer support needed a digital channel that matched brand quality: fewer phone calls, clearer claim status, and less confusion about required proof of purchase or product details.
The brief focused on iOS-first delivery integrated with existing warranty operations, secure document handling, clear claim status, and integrations that must stay reliable in production.
The challenge
Warranty claims were often slow and opaque, customers repeated information, support teams chased attachments, and status updates arrived late. Mophie wanted a native iOS experience that guided users from product selection through documentation upload to confirmation, without desktop-only steps.
The app had to connect to Mophie’s warranty backend for validation, tracking, and notifications while feeling simple on every supported iPhone. Dev House Australia was engaged to design, build in Swift, test end to end, and support launch for consumer and support-team adoption.
The solution
Dev House Australia delivered a native iOS warranty programme, Swift UI, integrated APIs, and status visibility, built to enterprise customer-portal standards:
Integrated Warranty Process
Backend integration supports document upload, claim tracking, and real-time status updates so users and support see the same source of truth.
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Schedule a callKey features (scope of work)
Scope of Work: Web Development
Project Duration: 2015, 2018
Technologies used
-
Angular
Process followed
- 01
Requirement Gathering
Workshops with Mophie mapped claim types, required evidence, support pain points, and API constraints for the warranty platform.
- 02
Design & Prototyping
User flows and prototypes validated low-friction paths for first-time claimants and repeat users on iOS.
- 03
Development
Swift implementation focused on performance, accessibility, and dependable handling of uploads and status polling.
- 04
Testing & QA
Device and regression testing covered claim edge cases, network failure, and integration behaviour before App Store release.
- 05
Launch & Support
Post-launch support addressed feedback, minor defects, and operational questions as adoption grew among Mophie customers.
Team assigned
- Project Manager
- iOS Developers
- UX/UI Designers
- QA Engineers
Outcome results
Customers complete warranty claims with fewer steps and clearer status visibility, easing pressure on support channels. Support teams track and resolve claims more efficiently when submissions and attachments arrive in a structured digital format.
The app became a durable part of Mophie’s post-purchase experience for the programme’s lifetime. For Australian brands building consumer apps and warranty portals, this project shows how Dev House Australia ships focused mobile products, with delivery experience relevant to Sydney, Melbourne, Brisbane, and international rollouts.
For more information about Mophie, check out Mophie on ZAGG .
Book your project consultation today
Need a native iOS app, customer portal, or integrated claims workflow? Book a call with Dev House Australia to discuss scope and delivery with our global team.
