Dynamics 365 Technical Audit
Our systems architects conduct thorough audits of your existing CRM and ERP structures, identifying database performance bottlenecks, licencing inefficiencies, and security gaps to design targeted optimisation roadmaps.
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Technology Detail
Microsoft Dynamics 365 Consulting Services Australia
Unifying enterprise resource planning (ERP) and customer relationship management (CRM) into a cohesive, cloud-native ecosystem, Microsoft Dynamics 365 enables organisations to streamline operational workflows and drive data-backed growth. At Dev House Australia, we design, customise, and integrate enterprise Dynamics 365 architectures that modernise legacy operations and secure sensitive business data. Supported by our parent company’s 14+ years of globally proven IT engineering track record, our certified systems architects deploy secure solutions tailored to the unique regulatory, compliance, and commercial frameworks of the Australian and Asia-Pacific markets.
Optimise Sales, Finance, and Supply Chain with Dynamics 365
Scope
Our Microsoft Dynamics 365 Engineering Services
Dev House Australia delivers comprehensive technical consulting and systems engineering for the entire Microsoft Dynamics 365 ecosystem. We customise and integrate CRM and ERP modules to minimise operational friction, improve data governance, and ensure strict alignment with local security standards.
Architecture Design & Roadmap Planning
We design scalable cloud architectures and deployment roadmaps for Dynamics 365, establishing solid data models in Microsoft Dataverse to support long-term enterprise growth.
Dynamics 365 Customisation
We customise Dynamics 365 Finance, Supply Chain Management, and Sales modules, developing bespoke X++ extensions, custom entities, and automated workflows tailored to your specific operational processes.
Ecosystem & API Integration
We connect Dynamics 365 with your external digital infrastructure, utilising Azure Integration Services, custom REST APIs, and Power Automate to enable secure, real-time data flows across your organisation.
Legacy Migration & Modernisation
We execute low-risk migrations from legacy ERP and CRM systems, such as Microsoft Dynamics AX, NAV, GP, or third-party platforms, to cloud-native Dynamics 365, ensuring data integrity and zero business disruption.
Power Platform Engineering
We extend your ERP capabilities by building custom Power Apps, automating complex background tasks with Power Automate, and delivering deep analytics dashboards using Power BI.
ERP & CRM Maintenance and Support
Ensure high availability and continuous security with our proactive maintenance packages, covering regular Microsoft platform updates, performance tuning, and rapid troubleshooting.
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FAQs
Q: How does Dev House Australia ensure APRA CPS 234 compliance for Dynamics 365 implementations?
For financial services and insurance entities, compliance with APRA CPS 234 is a strict mandate. We enforce a robust security framework within Dynamics 365, securing data at rest and in transit using advanced encryption keys managed through Azure Key Vault. We configure granular role-based access control (RBAC), enable multi-factor authentication (MFA) via Microsoft Entra ID, and implement detailed audit logs within Microsoft Dataverse. This ensures continuous monitoring, threat detection, and swift response capabilities that satisfy APRA standards.
Q: Can Microsoft Dynamics 365 be configured to support local Australian data residency and security?
Yes. We deploy Dynamics 365 instances directly into Microsoft Azure’s Australian sovereign cloud regions (Sydney and Melbourne). This configuration ensures all customer records, financial databases, and intellectual property remain resident on Australian soil, meeting federal privacy regulations and local compliance mandates. We also align the environment with the ASD Essential Eight cybersecurity framework to protect against unauthorised access.
Q: What is the recommended migration path from legacy Dynamics AX or NAV to Dynamics 365?
We recommend a structured, multi-phase migration path. We begin with a comprehensive database audit and clean-up, removing obsolete records to reduce storage costs. Next, we map legacy workflows to native cloud capabilities to minimise custom code. Using Microsoft’s Data Migration Tool, we execute iterative trial migrations, validating data schema consistency before the final cutover. This meticulous approach guarantees complete data integrity and minimal operational downtime.
Q: How does Power Platform integrate with and extend Dynamics 365 CRM and ERP modules?
The Microsoft Power Platform acts as a powerful extensibility layer for Dynamics 365. By leveraging Power Apps, we build custom, responsive mobile and web interfaces for field workers that interact directly with Dataverse. Power Automate allows us to build complex, cross-departmental background workflows without bloated custom code, while Power BI translates raw ERP transaction ledgers into clear, interactive executive dashboards for real-time business intelligence.
Q: What support models does Dev House Australia provide for post-deployment maintenance?
We provide structured Service Level Agreements (SLAs) tailored to your operational requirements. Our support models include proactive monitoring of system telemetry, database index optimisation, fast bug resolution, and assistance with Microsoft’s semi-annual platform updates. This proactive approach ensures your custom extensions, integrations, and reports remain perfectly compatible as the cloud ecosystem evolves.
Get in touch
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